As we all do our part in reducing the community spread of COVID-19 or Novel Coronavirus, we'd like to share with you how we are protecting you and your pet.
At this point, we are currently staying open, to take care of the community's animals, with some process modifications to maintain social distancing and address extra disinfection. The modifications that affect you are described below. We are executing our sanitization procedures more frequently, plus disinfecting each exam room between each patient visit.
If you or anyone in your family have a fever or cough, please stay home until testing is widely available
For anyone coming in, when you arrive, please stop at the hand-washing station in our reception area. Washing hands thoroughly for 20 seconds is recommended. We've also placed boxes of tissues around the hospital for your use.
If you are planning to hunker down and follow the social distancing recommendations by staying home, remember the provisions you need include your animal's prescriptions and food. Don't stress out if you forget something. We can work with you to get you the supplies that you need.
If you have symptoms, concerns or just want to protect yourself, please don't come in. Instead, call us to discuss how we can take care of your pet. We can schedule a telephone or video consult with the doctor and make a plan.
In addition, we are scheduling drive-in technician appointments where you park in our garage, and call to let us know you are here. This is particularly well suited for clinic appointments. We will come out and take your pet inside for the test or treatment, while you wait in the car. For some, this method will optimize our ability to take care of your animal directly while keeping you the most socially distanced possible. You can wait in your car or come back later.
This is similar to our drop-off appointment option for doctor exams. Drop-off appointments are not new. They are always offered to accommodate busy schedules.
Also, remember, we offer pet taxi service and now may be the time you want to use it. We ask you to please stay home while you have a cough or fever. If you are sick or symptomatic, please let us know so that we can take appropriate precautions for our staff.
During this whole COVID-19 pandemic, social distance doesn't mean going it alone. Reach out to us. Working together we will all get through this.
