What a difference a day or so makes! We're making a slight adjustment to our process for Drive-in and Drop-off appointments. If you are coming in for an appointment, please read this carefully.
Our focus is continuing to provide the essential services of healthcare for the pets in your family, while complying with the 6' social distancing model to protect everyone, including our dedicated staff. When we had the original discussion about going to a Drop-off and Drive-in appointment process, personnel at all levels were consulted and weighed in on the decision. But we forgot to consult with the animals.
Apparently, animals are used to their owners securing them and taking them out of the car. Many of them are demonstrably displeased with someone coming up to the car and doing it for the owners. They have now put in their two cents.
New-and-improved Process
When you come in for your appointment, please secure your animals. We have hospital leads hanging from the garage walls and request you add one of those, along with your own leash. Call us to let us know you are here, staying in your vehicle. After a brief wait to make sure the path is clear, we will let you know when to bring them into one of two doors.
We are using the door labeled "Enter" to receive dogs, and the door labeled "Exit" to receive cats. You will notice the paper signs designating "dog" and "cat" posted on the door itself.
Here's what they look like:
If you usually park on the street and come in through the front door, you may want to come into the garage instead, then call us to receive your animal at the appropriate dog or cat door.
Thank you for your understanding as we modify our process. We've never done this before. While Drop-off appointments are not new, traditionally they had been brought inside to check in. Now, we are asking you to secure your animal, call us and bring them through the applicable door.
Thanks, and stay healthy!
